I ordered 7 items from furniture village in March, 2021. They have completely messed up my orders and as other said, the customer service was non existent. I rang and emailed numerous times and every time they promised a manager or themselves will get back to me but barely happened (two to three times in over 20+ times). Part of my orders arrived after chasing and complaining consistently for 3 months, 2 items arrived okay but the coffee table missed off a leg and the chair missed off parts. Then the rest of my orders went missing and took them over 4 Months to investigate and still only got back to me and said they were sorry as they cannot locate the items and so they could only give me a refund. My wife and I were very angry and upset about the outcome but it s okay. We would accept a refund and I requested them to contact me to process the refund due to card issue but as expected they did not follow up properly. The amount of refund they were about to invoice to me was incorrect and up till today, they still have not contacted me to rectify and process my refund even I had already emailed both customer service team and admin team twice in the past 2 weeks. It s absolutely unacceptable. I would never recommend this company to anyone. I hope furniture village will contact me as soon as possible to resolve my refund and offer compensation for the amount of stress, disappointment and my precious time they cost me and my wife.