I am really sad and disappointed to be leaving this negative review. As a previous retail store manager I understand “without customers, you don't have a business” I spent £13,000 and paid in full for furniture I ordered on 9th March, six months later I am still chasing 6 items to complete the lounge and bedroom. I email, call leave message and “NO ONE RETURNS” my messages. I understand and have been very patient due to covid, however I think it is disgraceful I haven’t been updated. I have waited on hold for over one hour then told to “CALL THE STORE” I placed my order with. You can’t get through to store, no one answers your voice messages or emails. I have damaged furniture still pending a replacement along with the damaged items still in my home waiting to be collected six months later. REAL SHAME, as the furniture is beautiful…customer communication and service is the key to any business and something Furniture Village have failed to deliver! WHY HASN’T A SENIOR MEMBER OF THE MANAGEMENT TEAM, EVEN THE DIRECTORS asked the question, who is updating our customers of the delays?? Mr Furniture Villiage you can see the amount of orders outstanding with the dates they were placed! You have a duty as the director to save business not lose it to DFS where I have had to go to furnish another home.