Furniture Village only stress!!! Order number: 649100608 I order the sofa in May. Was delivering 20/09/21. Ok because a corona time I understand but all experience with the delivery OMG 😱 I sent this to costume service. After many months of waiting, the sofa was delivered, but unfortunately, the delivery was very stressful and not a pleasant experience for me. The delivery guys were very rude and bordering aggressive with their attitude and approach, not friendly at all. From the beginning, how they handles the sofa was appalling. I mentioned to them that it did not look like the sofa would fit through the door without having the arms removed, which is easily done as they slot in and out. So they continue to unbox the sofa in the street and ignored my advice, all was ignored and they continued at force to wedge the sofa through the door. The sofa was not covered or protected in any way. They finally decided to remove one arm but by this point, they had already scratch one hole left of the arm (side support). See photo. The damage to the side support arm could have been avoided with a little common sense as I suggested at the beginning. I am now left with a damaged sofa, a sofa that is meant to be new and I must add was not cheap is now damaged and I do not accept this. This is not what I paid for. I said to the guys that they should return it but they insisted they had to deliver it and I call Furniture Village and deal with the additional hassle of my new sofa being damaged. When I raised this to the delivery drivers their attitude towards me was appalling arms flying in the arm by the younger guy who in all honesty was very intimidating and rather aggressive in his approach. Again this just added further frustration. Do you vet these 3rd part companies? The delivery drivers had a total disregard for the item they were delivery and this was also evident by how it was stored in the van at the very beginning. The word cowboys springs to mind. I ask the delivery driver to check over the sofa upon his departure and he quickly advised that was not his job to do, I ask that he at least take photos of the damage they had caused which it appeared they did, but I couldn’t see in detail the photos he had taken. I am subsequently left with a new damaged sofa, damages walls (see photos) door forced at so much pressure they force the door handle through the wall. (see photo) This whole experience was appalling, the worst customer service/delivery I have ever experienced In my life. There was zero professionalism and very unpleasant behavior.