We took a while to choose a sofa, finally picking one that was very comfortable in store. We paid up front full amount (advise not to do this) We noticed on in store product arm was dented but they said it was the way it had been stored in warehouse. Our sofa arrived after delays 13 weeks later. The delivery was terrible and hall was damaged. The sofa looked terrible. The backs were over stuffed causing distortion and making it impossible to sit on. It looked nothing like the one in store. It was very uncomfortable. We complained. A man arrived and was at our house no longer than 10 mins, said nothing took a picture of sofa and underneath sofa and then left saying report would be in a few days. Heard nothing. After another week the arm had a hole in it. we have no children or pets just us in our 60s. No one called me from customer service. I called them again and said I wanted a collection and refund. The said that would be ok and arrange collection. couple of weeks passed nothing. I then called them again. This time they said they man who came to the house said no manufactures fault and no refund. We are left with a £1000 sofa, looks terrrible and adds no comfort for my unwell husband. No interest at all from furniture village Reading. Or Resolutions team. Not bothered, not interested, after all we had paid them our hard earned money why would they care. Not sure what to do now, another phone call, another person clearly not interested. DO NOT BE TAKEN IN BY FURNITURE VILLAGE THAT THEY CARE. I could weep. It could have been resolved very nicely in the beginning with good customer service, but I would no longer trust them. NEVER USE YOUR CASH TO PAY, GET IT ON TERMS WHERE AT LEAST YOU CAN STOP PAYING IF YOU HAVE A PROBLEM.