I agree with everything that is being said on here about this company. I cannot stress enough, DO NOT ORDER from Furniture Village! I ordered and paid Chelmsford store almost £5000 order in May 2021. I have made 100's of calls to the store and as others on here say unable to get through. I have spoken to their complaints resolver multiple times. Always told my furniture is "in the wrong warehouse" and issue will be escalated and resolved. Today, yet another failed delivery "because my order is in the wrong warehouse". Where it has been for months. Just over a week ago Store Manager phoned me and said he has organised for order to be deliver today. Then late yesterday afternoon I get an email saying it won't be delivered today because, guess what? IT'S IN THE WRONG WAREHOUSE!! Furniture Village seems incapable of getting my order simply moved to the correct warehouse so that it can be delivered to me. Like others on here, I moved house and have virtually no furniture, including table and chairs. Christmas and family few weeks away. Perhaps we should take our Christmas Dinner and sit at my paid for table In The Wrong Warehouse. I will never recommend this company.