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Kerry Barnham
An absolute joke of a company. How they are still in business I really don’t know. Ordered table, chairs and bar stools in June. Delivery 8 weeks advised at time of order. Since the beginning of September I have called numerous times, waiting often like tonight for over 45 minutes. Each time I am given a different answer. Order isn’t in the country yet, it’s at the docks, it’s in the warehouse then back to not in the country. Was told to call on a Monday as that’s when the system updates. Called on a Monday was told I was given incorrect t info and that the system updates as and when. I actually feel sorry for the call centre staff who must just have endless days of unhappy customers to deal with. Whoever is in charge of this terrible company needs to go back to the floor and see what’s become of a once reputable company instead of sitting in his office reaping the profits. Seriously 38 e mails, none of which have been answered and over 30 calls, I actually give up. No table or chairs at Xmas for us. So so disappointed. Please before you order anything from this company, if you need it within a year don’t bother.
2 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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