The header says “we are sorry that you have had a bad experience “ however clearly they are not having read the reviews below of continual poor service.. Also told they don’t have a complaints department. If they did they might realise what a shambles this Company is and go some way to improving the customer experience… No communication, continual delayed deliveries, store said they couldn’t follow up but the warehouse said they can we have been pushed from pillar to post and still no furniture…. We thought a month leaway would guarantee us a delivery before Christmas but it appears not