Well thanks furniture village, bought my sofa in June, was told delivery in 16 weeks, was delayed til November, delayed again Til December, told it was in, then told actually it wasn’t. Then told it was ready for delivery and to call to arrange, couldn’t get through, I tried 5 times, each time I was on hold for around 15-20 mins, slowly moving up the queue only to be told ‘mailbox is full, please try later!’ Infuriating!! Then I miss a call as I was working to be told it wasn’t actually ready for delivery. Now I do t have a sofa for Christmas, nothing to sit on as I sold my old sofa when furniture villlage assured me my new sofa was ready to deliver!! It’s not good enough. I will take this higher and post this feedback everywhere I can. Unless you can sort it out ASAP