We had a sofa, one arm chair, and a reclining chair delivered on the 22nd December 2021. Put chair in reclining position and it wouldn’t go back up. Went back to the shop we purchased them and advised of the problem. They sent an e-mail and said we would receive a reply in three days. Considering it was Christmas we didn’t have much hope of a reply. However, still not getting a response after Christmas, my husband contacted them and explained what was wrong. Asked to e-mail photos of the problem which we did. After e-mailing the photos three times, still no response. Contacted again and told they hadn’t received anything. The photos were e-mailed again have now been sent five times and still have not heard from them. Tried to call again and call was cut of twice. Like previous reviews we’ve read, seems they are eager to take your money but if you have faulty goods they don’t want to know. Totally discussed with them.