Don't trust the 20 year structural guarantee, it is utterly useless. 2 years ago we bought a dining table worth a grant, we thought we stroke an amazing deal as we only payed £600. 2 Years after the table has cracked form the middle. Something you would not expect from a £1000 table, but anyway we thought we we save with the 20 year guarantee. An independent company was sent to make a survey an while making the survey they cracked the table even more just to prove it was manufacturer issue. Here is where the trouble begins, it has taken them over 5 months to reach back to us and serval followup calls(with the 1 hour waiting time).For our surprise they said we are not entitle for a replacement as that only happens on the 1st year. The also said that our dining table has devaluated as when you buy a car(that is an actual quote from them) and we have been left out with three options: 1)In order to get the table fully fixed we have to pay £300 as they say our table is worth 399, and they are selling it for £700 2)Get a £399 voucher for other products with them(not a change) 3) They give us £100 and we keep a ugly broken dining table. We are still in shocked as is nearly impossible to reach them and callsback never happen within the expected time frame. Please avoid buying from them as you worn get any after sales support.