Absolutely disgusting customer service. AVOID AT ALL COSTS!! After waiting over 12 weeks for our sofa and armchair (which we had to chase up to be delivered - we weren't even sure if it had been ordered properly), it was delivered broken. We were told we would get a call within 24hours to arrange whether it could be repaired etc. After not hearing anything a week later, we sat on hold for over an hour to be told they needed more photos of the armchair (the delivery driver had taken photos and we had sent in photos ourselves already at this stage.) At this point I asked to speak to a manager who ordered a new armchair, who told us it would be 10 weeks. We didn't hear anything at all, so after waiting 14 weeks, we were told it was in the country but in London, and they couldnt tell us when it would be delivered to our depot. I'm unsure as to why they are clueless on these delivery times. Anyway we were told we would be called within 24 hours, which we were not. So we left it another week (giving them the benefit of the doubt that they might ring) and still hadn't heard. We were told it was still in the depot. After weeks and weeks of this same conversation we ended up asking for a full refund (at this stage the armchair had apparently been in London for about 6 weeks!). We were promised by the senior complaints manager, Carol (who was incredibly abrupt and frankly couldn't care less) that the refund would happen on the day of delivery, which it did not. In fact we had to chase the store for this AGAIN. ABSOLUTELY DISGUSTING CUSTOMER SERVICE - PLEASE DO NOT PURCHASE FROM FURNITURE VILLAGE!! We have just bought a lovely sofa from *OAK FURNITURELAND* and we couldn't have had better customer service, and even better the delivery only took a few weeks. I would recommend shopping with them instead!