I've had so many problems with this company I don't even know where to begin. I placed my order in June 2021 at the Lakeside store and was told it would be a 2 month wait for the dining table, dining chairs and coffee table and a 3 month wait for the sofa and arm chair. After 2 months I called the store for an update and discovered that they had ordered the wrong dining table. They amended the order and I was told I would have to wait a further 2 months for the correct table to become available. Another 2 months pass and I'm told my dining chairs have been discontinued so we had to go back to the store to pick new ones. In October we finally received our sofa, arm chair and coffee table. The sofa was broken and they delivered the wrong coffee table. When we finally got through to customer care we said we would like a new sofa ordered as we spent 2 grand on it and don't want to risk it breaking again if they fix it. We were told an engineer had to assess it before they could order us a new one even though we had sent over pictures of the damage. 2 months later an engineer finally arrived, he stated he'd come to fix it despite me telling Furniture Village I want a new sofa. It turns out the sofa is too badly damaged to repair anyway, he said I should hear from Furniture Village within a week. Weeks pass with no word, after hours spent on hold we got through to customer care who kept trying to convince us to let them repair the sofa despite the repairman saying it can't be fixed. They finally agree to order us a new sofa and we're told it will be at least a 3 month wait. End of January 2022 (7 months since we placed the order) and finally the dining table and dining chairs are delivered. What a surprise, one of the dining chairs is broken. The delivery man assured me they will send out a new chair to replace it but I won't hold my breath. Honestly the worst company I have ever come across. The store never answers their phone and customer care try to fob you off saying you should contact the store for updates. We had to visit the store 5 times to sort out these issues in person as they would not answer the phone. We have been offered no compensation and barely an apology. Appalling customer service, AVOID!