On 31/12/21 I purchased, using the early bird discount - 2x Four Romilly Seater Sofa's and 1 x Lounge Co Offer Grade C Footstool. When looking through my photographs I noticed that the footstool was priced and clearly visible to all customers on their label and plastic boarded price list at £309, whilst salesmen John and later Gary had explained to me the price of this was for a grade A fabric, as I had picked a grade C fabric the price would be slightly higher, approx £20 to which I agreed. However, when reading my receipt I noted I was charged £399 and returned to the store to query this. On 06/01/2022 Unfortunately, I did not experience the same professionalism or wonderful experience when returning to Furniture Village in Guildford to query my order. Gary, the floor salesman listened to my query, agreeing that I had in fact I had paid too much for the footstool in the grade C material, he noted that their system prices for the footstool was incorrect and that the label at which the grade A footstool was advertised for £309 did not match the system price list which I was charged for, the increments of grade A, B and C fabrics were incorrect on the system, not matching what I was informed or being charged. I kindly asked for a price match of what the footstool is advertised as and to be reimbursed the difference in monies, approx £50, Gary asked the store manager to intervene. I waited approx 25 mins past the time I was informed to return to the store to speak to the store manager Andy Bowden. Andy met with me, he did not apologise for keeping me waiting 25 minutes, he instantly said I can return your order. I explained to Andy the situation saying all my furniture had come from furniture Village and I still wanted my new sofa's and footstool, I just wanted to pay for the footstool at the price it was labelled in store, which included the early bird price offer which was not reflected on their system. Andy very rudely told me that the 'law states which they follow to the letter, that whatever is on their system is the price the customer pays, not on the label' and proceeded to pull off the label on the footstool. I explained that this was a false advertisement and not the case, he proceeded to tell me, he was the boss and had the final decision rested with him. He never listened to me, he never showed professionalism and his conduct was appalling, in fact, he walked away from me still talking. I said, what about goodwill and reputation, he repeated the same sentence over and over again, the decision rested with him and that nobody was above him. I left the store very upset. I had raised this via your companies website, unfortunately the matter was dealt with by Andy who informed me the matter had been reviewed and had been closed. My questions were not addressed, nor was an apology given for his conduct. In person he had informed me that any complaint would be dealt with by him and that he would close it down without recourse.