Shopping online from Furniture village (FV) is my biggest regret to date (order placed 27/12/2021). I bought a corner sofa from them, which had one week delivery time tag. After placing the order, I received an automated email with the order details and never heard from FV until I contacted them. I spoke with the online team/agents (on five separate occasions) and the store manager (3 different events). Every time they (FV) told me that someone would call me within 48 hrs regarding the delivery, one guy (manager) even scheduled a delivery. I took leave from work and made myself available to receive the order until I realised Furniture Village had scammed me. When I called the store manager, he admitted that the item had not arrived at the local store yet, let alone the delivery. At this moment, I had no other choice but to request an order cancellation, which they said would take another week to confirm. My strong advice to people is to consider this cheap trick pulled by furniture village on me before placing any orders. You never know how long they will keep your money until it gets back to you. I am still waiting for the order to cancel and get my money back from this scammer.