Reasons to visit: A great showroom with a good choice of home furnishings, reasonable prices and average sales people. If your new furniture is delivered without issues then count yourself as lucky. Reasons to avoid: If your product is delivered damaged or poorly set up (we had both), then be prepared, in our experience, to face a culture of disinterest , poor customer service and extremely poor communication. You'll face long waits to speak with a 'Customer Service' advisor and will ultimately be passed to the 'Resolutions' team. This is where your real problems start... You can expect a visit from a technician, again, in our experience, the technician was disinterested in doing a thorough job and had to be coerced into completing the set up of our Merlin table. Sadly he could do nothing to resolve an issue with a badly distorted dining chair frame. We then had to wait 3.5 months for a replacement chair frame. We had NO communication on when to expect the replacement. Several family meals, including Christmas and a Wedding party, were held with 5 good chairs and the wonky 'rocking' chair that Furniture Village left us with. Forget about complaining to your local showroom, once they have your money they have zero interest. All the smiles and falling over themselves to get the order quickly evaporate if you have a problem. Our email and letter of complaint to their Milton Keynes 'Customer Care' Centre were ignored. I was polite and courteous throughout my attempts to communicate with Furniture Village. The problem could have been much reduced if they could have just explained when to expect a 'resolution' to the problem. One hapless advisor actually stated that 'returning customers were very important to Furniture Village'. Based on our experience we will NEVER step into their showrooms again.