Will never buy from this company again, terrible after sales service. Delivery was delayed on our sideboard by 2 months and when it did arrive it was put in place and the delivery guys left before i could check it over plus did not sign for anything! they left the wrapping on the unit which they had rewrapped after installing it, shock horror the back was all smashed plus no handles or fittings.
Called the help line on the delivery note within 10 mins to be told only open during the week days so thats no good if you have a weekend delivery!
Delivered in November its now 18th Feb and still not resolved despite lots of promises we have spent literally hours on hold on the phone and sent emails by the dozen, you get a different person when you do manage to talk to someone and, to cut a long story short we feel like we are just promised what we want to hear and then fobbed off hoping eventually we will go away!
We have a sideboard that isnt usable looks rubbish as no handles just holes and with a lighting unit that has no cables to use it!
Caused more upset and arguments we wish we had never bothered.......be warned if you have to go back to customer services it will be a nightmare!!!!
2 years ago
Furniture Village has a
1.3
average rating
from
1,025
reviews
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