I have received poor communication and organisation from Furniture village for a sofa bed from the moment that Furniture Village told me my item was ready for delivery a month ago until now. I am still waiting for the item to be delivered and i have had to continuously ring and chase them despite customer service reps promising to get back to me with an update. This has been very stressful for me and has disrupted my schedule due to the lack of professionalism from Furniture village in dealing with my item. This was my first time ordering from furniture village and it will be my last after the horrible experience i have had. The warehouse on two separate occasions have misplaced my item in the warehouse. Both times this was on the day of delivery that they have told me they are unable to deliver. The first time, i had to wait 2 weeks for the warehouse to locate my item. When i decided i wanted to lodge a complaint after lack of communication for so long, miraculously the warehouse found the item in less than half an hour. On the day of delivery after the first time, the drivers seemed reluctant to attempt to delivery the item in the house into the upstairs room and commented that the item was heavy. Furniture village then suggested i use an upholsterer for an extra fee if i want my item to be delivered. I took this option in good faith that my sofa could not fit through the door. Furniture village made it seem that the process to use this service would be fairly straightforward but i was sadly mistaken. On the day that the upholsterer was due to come, they rang me to tell me that the warehouse again could not locate my item. Again when i rang furniture village they said they would try to find out what has happened. This was on Friday and I again have had no contact with Furniture Village. This level of communication for an item i have paid for is unacceptable and i will be escalating this with the trading standards. After waiting for 4 months for my item, i am highly frustrated that this level of dysfunction has been involved in simply delivering the sofa. I would not suggest ordering from furniture village if this is the level of communication they give customers.