The only reason I have given 1 is it doesn’t allow a 0 review. We bought a settee and chairs from furniture village and went for a more premium suite. We were served my Marc at the Gillingham store and who sold us the suite. When the suite arrived we noticed that one of the cushions was faulty. We rang the customer service who said that they would send a new cover. We explained that the whole cushion was faulty and they said this could only be sorted out by resolutions and apparently resolutions only has an email no number. So we emailed every week with no answer and then after two months we get a phone call to say our cover is ready for deliver. We explained that this was not the only fault and have now been told to go back to the store to sort this out. As you can imagine we will not be buying anything again from furniture village and would recommend you don’t either and we still have a suite that cost us over £3,000 that after 3 months is still faulty.