We visited the Guildford store in April, just after the 1st lockdown ended, and took the sales advisor's recommendations on a Hypnos Finesse king size mattress (I actually rang the next day to ask for further advice as I felt we needed a firmer mattress and I was told again that we had purchased the right one for us!). We had the mattress delivered in July and for the first 6 months it was a delight now it has settled it is completely the wrong mattress for us and we are in pain every single morning. We have been going back and forth with the complaints teams to finally be told we needed to speak with the store which we did yesterday to be told that anything the sales advisor told us was purely advice only and it was our responsibility to make the decision - fair enough but why are sales advisors guiding people in their sales if there is no truth in their advice? We recently visited another Furniture Village store where the advisor there gave us completely different advice! We are now left with a mattress that is making us both very unhappy and we will have to purchase another mattress to remedy the problem. Zero help from Furniture Village - from reading other reviews it feels like they just have a laugh at purchaser's expense. Absolutely shocking behaviour from such a "trusted" company!