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Emma Smith
Ordered a wardrobe and drawers for my son’s bedroom. Delivered when they said it would be, that’s the only positive thing I can say! Side panel of wardrobe is chipped in 5 places, drivers tried to hide it by putting it against the wrong wall! Back of wardrobe not fitted properly and is loose. Mirror on wardrobe was left filthy and rubbish was left on my sons bed and over his bedroom floor. The packaging they did take away was dragged across the newly decorated walls! The safety straps to attach to the wall were left on the floor, 1 of which they put the chest of drawers on top of! They only fitted 1 handle on the drawers and we were told to do the rest. The drivers showed absolutely no respect to our furniture or our home. Customer service couldn’t care less, standard scripted answers given. Have to wait 5 days for a response to any query! Have asked for a refund and apparently a technician has got to come and inspect the damage even though the delivery drivers took photos and sent them to the depot. Apparently they’re not technically qualified, it’s a chipped panel, what qualifications do you need to diagnose that!! Apparently the drivers photos and report that it was damaged on delivery, and our 14 photos sent to furniture village on the day of delivery isn’t good enough!
2 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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