Please stay away from Furniture Village especially Reading branch! You will thank me later! We have purchased around £15k worth of furniture from Furniture Village on 2 separate occasions… first time we bought c£7k full living room set. We were promised 2 months delivery it took 6 months when the furniture arrived it was damaged. Store manager stopped taking our calls and his staff started to cut our calls. After a year we reluctantly purchased more “high end” furniture at similar cost giving benefit of doubt. However we quickly realised that this was a huge mistake. We were stupid trusting Furniture Village again as exactly I mean EXACTLY the same thing happened again this time. £5k sofa arrived 4 months late and damaged - missing parts, furniture left unassembled creating safety hazard (see pix), on top we got bad customer service! Initially store manager promised 2 months delivery arrived damaged after 6 months now I am being asked to wait another 8 weeks for missing parts! This was ordered well ahead of xmas as we are expecting guests!! ETA now is 9 months! Still not sorted but see screenshot of customer service email with their cowboy ‘take it or leave’ response!! (Btw this is one of many rude emails) We visited Reading store multiple times but manager refused to come out of his office to see us! There isn’t anyone ACROSS the business offering us a resolution (of course they made the commission) we are left feeling helpless. There is definitely a systemic problem that this company as whole need to fix as we experienced worse of the worse customer service experience on 2 separate occasions 1-2 years apart! In summary Avoid Furniture village as there is a systemic issue with the company and you don’t want to be caught in the middle with thousands of pounds in the mix. They offer dodgy quality furniture with high prices and bad customer care and support! PLEASE AVOID FURNITURE VILLAGE!!!