I had previously bought a sofa, from Furniture Village Romford it went smoothly. So when I wanted to buy a dinning table I decided to go with them because of the interest free credit. When you go in for the first time they are so interested in you until you pay the deposit the worst customer service comes after that now that they got your deposit. We was served by Salim as I said was very friendly, but he didn’t disclose that they had problems with their finance system which do the credit check until I paid the deposit. That’s something they should have disclosed before I paid the deposit, at this time they had a cyberattack which they never mentioned to me they just saying their systems are down and hence the finance system not working. So I was told that they will get in touch with me to do the credit check with the system is up and running. I didn’t hear anything for a while and I had to ring head office several times to find out but keep telling it’s still down. Salim never got back to me with regards to when to come back for the credit check, he was friendly enough but didn’t wanna follow it up and get back to me to tell me when to come for the finances. I went to the store and asked to see the manager and the manager himself wasn’t very friendly or welcoming or not even apologetic about the whole situation. This time he did the credit check and was able to get the finance done. But he wasn’t friendly at all, just going through the motions. I would expect better from a store manager. At the initial purchase I paid extra for the damage cover and I was told that I would get an email with the details. So I went to the store to find out. And I talked to Swarn who looked liked he didn’t want to be there. He sat down on his desk and at no point he asked me to take a seat, (I was there for good 10-15 min) he was very rude and unprofessional. He was talking to me like I am an idiot and the tone he was taking to me I felt uncomfortable and he kept calling me brother. He told me that my email address is wrong and I have to call the insurance people and inform of this. He did print the contract for me. I told him that I didn’t make this mistake and they got my email address wrong and they should rectify it. But he was adamant that I have to call them myself, he was even telling me how to talk to them. I told him that he is rude and that needs to learn how to talk customers. Then he was going on about how he is trying to help me and that I am one in the wrong to tell him that he is rude and that he is talking down on me. I was angry and left the store telling him that he need to learn how to talk to customer better and that would leave a review about this , his reply was great go ahead. I would never visit the Furniture Village Romford. Horrible after sale customer service. Specially from this Swarn, not so friendly manager and I think they all needs training in customer service. Specially after sale customer service.