FOR YOUR OWN PEACE OF MIND,DO NOT SPEND YOUR MONEY WITH FURNITURE VILLAGE!! We ordered a Piccolo sofa ,chair &storage footstool from FV in early Jan 2021 at a cost of just over £1800. It took until 30th April for FV to deliver it. If you are expecting a shiny FV van and expert delivery men to install it forget it. FV outsource a lot of their deliveries to ANYVAN, as was the case here, So, they turned up in an old Luton Transit and ,whilst the men were enthusiastic, they had got no idea how to manipulate large items of furniture into a living room and I found myself helping to deliver my own delivery into the house. They took pictures, then took the packaging away and left staples hanging from the base which could easily have injured someone. I noticed that they had turned the storage footstool opening to the wall which puzzled me. I turned it round and saw that the top was set at a 20 degree angle to the base. I checked the other items and found a tear in the leather at the rear base of the sofa. I have since been told that FV furniture is not craftsman built, but comes off a production line (A previous respondent has suggested in China). FV never see the furniture but where is the service/ quality inspection in the factory? Why do they think it is acceptable to send out obviously "seconds" furniture? I e-mailed FV with my complaint , no response! I e-mailed them twice more, no response! I phoned them at 4:05 one afternoon and was no 33 in the queue! At 4:55 I had moved up to no 12. At 5;40 I was answered by ERIN who simply told me I had been sending the e-mail to the wrong address! (none of them were thrown back to me as incorrect) Success! a reply from FV. They are sending Castelan ,their service agents to look at the damage and repair it. They will then contact me "within a few days" to sort the problem out. They duly arrived, managed to pull the leather in such a way as to disguise the hole. took a crowbar to the footstool which has left the mechanism cranked and bent, and suggested that when FV phoned, to accept a price reduction on the items as though I am fully entitled to ask for replacements, they could well have the same problem! So ,like it or not, I am being told to accept "seconds" quality furniture, not the quality I paid for ,or expected. In any event ,the phone call never came. I e-mailed them on 21st Jun. No reply I e-mailed them on 20thJul.No reply I e-mailed them on7th Aug saying that their were still issues to address and are they going to continue to ignore me? You've probably guessed the answer to that one! By January the suite was 9 months old but the qaulity is so poor it looks more like 9 years old. We made the decision that ,as we were getting nowhere with FV, we decided, in Jan, to buy a new suite and write off this one. So ,although FV is one of the 5 outlets on our local retail park, we gave them a miss and will never buy from them again. And this is FV's problem, as you can see only7% of reviewers would recommend them, we certainly would not. Most businesses rely on repeat customer purchases and FV are not going to get them. I repeat again DO NOT BUY FROM THIS COMPANY!