Furniture Village Simply Don’t Care! Really shocked Furniture Village (FV) poor attitude. Our white leather Galaxy sofa was delivered on Dec 7 2021. Paid for 5 year Guardsman Protection. Soon ugly black marks started to appear on the white leather with no known cause. Guardsman said not accidental so not covered. Furniture Village sent technician who said was accidental damage. FV said not a manufacturing defect so not covered by them. FV offered to send a copy of the report, but despite chasing never did. So I wrote by special delivery to Furniture Village CEO Peter Harrison (signed for by Tracy 09-03-2022). I asked for a response by Mar 18th, but have received none by April 4. Now I just want our £3,175 back and they can take the sofa away. How FV expect to be able to wash their hands of this after taking our money I do not know. I advise anyone thinking of buying from them to think again. Problems occur and it is how they are dealt with that counts. FV really do not appear to care.