Furniture Village even don’t worth one star rate! Their after sale car service is terrible. I have bout a tree seater recliner sofa less then one and half year ago, one side of the recline, mechanism has already been changed and the other Sid has same issue, BUT same side recliner causing safety issue! As the recliner stocked in extended position!!! When I reported to FV they said it will take a few days to receive a call from the after care team and it is down to the third party company when to send technician out!!! I explained that their product it causing safety issue and my partner is 39 weeks pregnant and the recliner has blocked the Patio!! One of the costumer care member advised that my wife to stay in our bed room for a few days as they don’t have any kind of urgent appointment!! The one of the customer care’s manager was asking me if my kettle breaks where to I go fist!!!! I decided to complain about the service whereas there is no any complaint team at FV??? One of the after care team member gave me email address to send my complaint to and she responded to email that she has forwarded my email to the relevant team. After six working days I didn’t hear anything and once I chased it up, FV’s after care staff said the email hasn’t been with the relevant team? She asked me to forward it to “my experience” which I did and she confirmed that they have the email now over the phone!!! BUT I received the fusilier notification for the same email!!!! When I mentioned about the failure notification, she said they found the original email whereas initially she said they don’t have access to the account that I sent the original email!!!! When I mentioned about it the staff was accusing me that I called her a liar!!!!!