We bought an expensive sideboard which had to be made in Italy. The wait time was 3 months. It was delivered by a different company who didn't know how to put it together, whilst they were trying to put the doors on they scratched it. My husband had to re-fit the doors and put the drawer in it. When I contacted Furniture Village they asked me if I would like a reduction of £300 and keep the sideboard or have a new one. I opted to have a new one, which took another 4 months. I asked the warehouse if it would be delivered by someone who knew how to put it together and they said they couldn't guarantee that so I asked why don't they tell you this when you order that you may need to pay someone to put it together? The sideboard arrived and the doors were completely unusable as they were so damaged, fortunately the doors on my existing one were OK so we swapped them over. When they took the doors off the "old" sideboard it was obvious how bad the old carcass was, and it was only 3 months old. It was a wonder it was still standing! I was so glad I didn't take the money to keep it. I had a Royal dinner service in it, and Royal Brierley crystal which were wedding presents and I can't replace any of it. If it had collapsed it would all have been smashed to pieces and I doubt Furniture Village would have done anything about it. I can't understand why their quality control is so poor, according to Trust Pilot only 7% would recommend the shop! They don't tell you when ordering that you have to pay a delivery charge or that they're not responsible for putting it together. You would think that you're ordering what you see in the shop but you may not be. If you do get their own delivery men at least they know what they're doing, but we've had removals men who haven't got a clue and clearly didn't want to be doing the job. My neighbour also bought from Furniture Village and had a similar experience. They have some very nice things in their shops, but if you can buy what you want from elsewhere I think I would. I'm just hoping that this furniture stands the test of time as the sideboard was over £1600!