order number 09939W955 -Furniture village have the worst customer service ever. We ordered a Hypnos Bed and mattress from their Reading store in Dec 2021. By January the mattress had sunken and by Feb the bed divan broke. We have since then called them more than 100 times. We are in April now, they have taken the bed and mattress but have not still issued a refund. The store sends us to customer service and the customer service puts it on store that they have not confirmed the procedures on discounts etc.I understand products can be faulty but what I don’t understand is how in today’s world a company cannot resolve an issue even after 4 months and 100’s of calls. Also their bar stool had come faulty, they have not replaced that either.”