Ordered 2 x bar stools online 12/01/22 with a lead time of 7 weeks. 8 weeks later March 2022, 1 x random bar chair seat, 1 x dining chair legs + a random metal bar were delivered. Customer services contacted, random items delivered were collected, £100 good will payment offered with a promise of delivery of the x 2 bar stools within 2 weeks. £100 good will payment not received and had to be chased. Bar stools not received within the 2 weeks as promised. 24/04/2022, email to advised bar stools would be delivered on 25/04/2022. 25/04/2022 - telephone call informing stools could not be delivered because x 1 was badly damaged and x 1 was not the correct bar stool. 26/04/2022 - full refund promised for total cost after waiting 15 weeks for these items (not delivered). 29/04/2022 - refund received minus the £100 good will gesture). Basically FV kept our money for 15 weeks and gave us nothing in relation to the poor customer service, time and frustrations for multiple coms due to their failings. NEVER EVER EVER AGAIN!!!!!!!!