Furniture Village is not a great shop according to my experience, I place and order on 29 December2021 the guys on the shop said to me maxi 5 weeks delivery bed and mattress, after 5 week the guy started change the world he was said to me on top of that I wait for another 6 weeks plus previews 5 nothing , I request my £500 deposit but there said no refund or we charge you to refund I said ok charge me and refund the balance , but up to now no one respond , no refund, as you read my letter is the second letter I send to this guy name on the letter but he also don't care about my query. so the letter is just to put on review so anyone can read I don't have money to take a solicitor, but that my money continue to be used for the interest. ELVIS NGATOM To the Supplier Furniture Village 150, Kingston Road, New Malden, Surrey, KT3 3 RD MY ORDER REF 03454231: 382629938 Dear Sir, Madam I come by the presence of this letter you signify my dissatisfaction. On December 29, 2021 I came to your store selling chairs and beds, after several thoughts I decided to take a king size bed so you would find a copy of the contract. that day the person who received me was called Ross from customer service, so I chose my bed with mattress and I made a deposit of £500 and he confirmed to me that the delivery time was five weeks maximum, being confident of what he told me so I left, so a week before the fifth week I call to be sure that I will have my delivery at the end of the beginning of the first week of February, but at my great surprise I receive a call from a lady named Jayne so I could be wrong. she tells me that they can deliver the bed to me without a mattress and that I should choose another day for the delivery of the mattress and there I said no it is not possible and that when I ordered mr Ross had me says we deliver both at the same time, in the meantime I find a little time and I go to the shop the time to have more information and this mr Ross reassures me that I will be delivered soon and I ask for a delay he does not answer no, so I'm going home. in the meantime I made several calls to the number 03301655575 to find out what level my order was at and each time nothing reassuring was said to me. one day I receive a call from the guilford store that I will be delivered on Friday February 18, 2022 being in joy I contact a charity to give them my old bed and they came to collect it on February 17, 2022 at 11 a.m. but to my great surprise that same day I received a call from the guilford store and it was a man who spoke to me and said sorry we can't deliver to you tomorrow and the reason was that he still didn't have a mattress, knowing that I took off this day of February 18 to wait for my delivery, what a loss on my part. I call the shop to find out why all this trauma has led me astray and this day it's still mr Ross who speaks at the end of the line and reassures me that on Friday February 25 I will be delivered with all the guarantees, so I still take a day off which is this February 25 so he said, to my surprise I have no delivery and know that in the meantime I sleep on the floor since I had given my old bed to charity. so I went to the store to ask for my deposit to be refunded and that I no longer wanted this bed and that it had already traumatized me too much and that I lost two days of work to wait for a bed, it said that we can't reimburse me and in an arrogant tone he tells me this you have to wait for your bed and he will come and deliver you. I therefore left in a rage and I called Hitachi personal finance at the number 03443755500 to express my dissatisfaction to them and that I want to cancel my application and the refund of my money and the lady with whom I spoke told me that she will send an email and to cancel. and this happened on March 3, 2022. on March 10, I received an email saying this: good new your bed and mattress would be delivered on March 11, 2022 between 8:30 am and 12:30 pm. I immediately called to say that I no longer wanted this bed since you had traumatized me with it and that I had already called for reimbursement, that day the gentleman with whom I am speaking said gently that we do not can no longer reimburse me or else he will charge me for the cancellation fees and I said yes do and reimburse me the difference, but as of today I have still not received anything. the question that I ask you is to know about the contract you say after 14 days the customer can no longer cancel the order, but why after five weeks delivery time so you do not respect the customer is not entitled? So for me it's just abuse. the only thing I ask of you is to refund my deposit, since after five weeks you had not delivered to me and I waited another six weeks which makes a total of 11 weeks just to deliver a simple bed and mattress, so cut the cancellation fee and refund my remaining money. I ALREADY APOLOGIZE FOR THE LENGTH OF MY LETTER AND THE GRAMMAR ERRORS GIVEN THAT MY FIRST LANGUAGE IS FRENCH. Thank you for your time and consideration and hope you would look at my complaint. Many thanks. Elvis Ngatom