I would give less if I was able , my order number 249 184 931, sofa arrived with a biro mark on the cushion, I have dealth with 5 call center staff who all request the following as shown , and they have no interest in resolving this follow my advise shop elsewhere as problems they do not want to deal with, I have sent images twice , but ellie states she is unable to open in house emails rearlly and sent this email , rearlly, is this the standard/ benchmark for furniture village, over a month of going round in circles, I very regret dealing with this company , I also have to work, and they do not respond to complaints as in there website , terrible experience, frustrating and very annoying