furniture village old trafford WARRANTY DODGING RETAILER furniture village old trafford COZEE RUBBISH LEATHER SOFA £1200 Warranty dodging retailer .... furniture village old trafford. rubbish cozee leather sofa. 4 months old, but they just ignore customers who complain .they claim they can NOT do anything EVEN THOUGH ITS GOT A 2 YEAR MANUFACTURES WARRANTY. 20 YEAR COMPLEMENTRY WARRANTY 5 YEAR A GUARDSMAN WARRANTY ITS COVERD FOR NOTHING..ALL THIS AND COVERD FOR NOTHING. A 4 MONTH OLD SOFA..can you imagine what there sales people have to put up with all these faults none of their problem.... please be carefull buying from furniture village,any where..and dont get conned into buying the gurardsman, 5 year guarentee because its totally worthless..even their 2 year manafactures warranty is non existant in may 2021... we orderd a cozee. 3 seater leather sofa.cost £1200 we were Conned into buying guardsman 5 year extra guarentee. because its totally useless . we waited till the end of october 2021 to get this sofa, looked great . felt very comfortable it was springs inside... the cushing inners...then about 6 weeks after..we noticed the cushion had sags in the leather, a crease started to form..leather with a ugly crease and sagging cushions. did not look good.tried to call them but impossible.nobody around.tried email too. they wont reply either. tried to make a claim on the 5 year warranty but they wont do anything if its still under manufactures warranty. so we tried to sit on one cushion to see if the cushion plumped back ..but not enough to take the sagging out..then we started to feel the springs in the cushions come thru. tried to phone these people..but cant get through..emailed them but no reply,, so went back to the store..told them the fault... they we quite good and emailed.their claim dept. a few days after i got a email.asking me to send photos.which i did. got a reply finally..sombody will get back to us shortly..we did get a call from an asessor..saying they cannot even look at the sofa for months..then make a decision.and get back to furniture village.for them,to get back to me.but by then the leather will need replacing .so a total waste of time. i gave my old sofa to the charity shop.thinking id bought a decent sofa from a reputable company. so people be very aware..Cozee leather sofas have paper thin cushion inners. not like in the show room the sofa ..like you sat on..i even asked for the one in the show room..but thats a special item.. my sofas only 4 months old.with a 5 year guarentee and starting to look like a dossers sofa now and ive not heard a word from furniture village o r even an email after i sent the photos not heard anything from them yet. been waiting over 3 months now and the sofa looks horrible..so remember take this as a warning. 20 YEAR FV COMPLEMENTRY WARRANTY. 2 YEAR MANAFACTURES. WARRANTY. 5 YEAR GUARDSMAN WARRANTY ON A 4 MONTH OLD SOFA. AND YET I STILL HAVE TO TAKE YOU TO COURT. BLAH BLAH BLAH . to all your replys thats all they are..replies yes generic replies thats all they are. yes another useless reply REALLY! it cannot be made up!