DESPICABLE CUSTOMER SERIVCE!!! we ordered a dining table and chairs online, which clearly states delivery before CHRISTMAS. We paid in full to receive an email stating delivery is 13-15weeks - taking us well into the New Year- no apology or communication. I spoke to Aaron based in the Thorrock online sales teams to be told quite rudely "the website isn't live and is updated daily- in the morning!" the website was not updates by 2pm the following day. Aaron refused to escalate my complaint and when another member of staff rang me on the 17th their attitude was very much tough luck,we have your money if you want it back it takes 3-5 working days, again my request to be transferred to a Manager or the Accounts team was ignored. Despicable company with appalling customer service. BEWARE AS THEY ARE HAPPY TO TAKE YOUR MONEY THEN SIT ON IT GATHERING INTEREST WHILST YOU WAIT FOR AN ORDER WHICH THEY INITIALLY GUARENTEE DELIVERY!!!