AVOID - Faulty products and horrendous customer services The product was faulty and it has been over six months and we still don’t know when the problem can be resolved. We bought a £4000+ bed with Tempur mattress from furniture village. The delivery took ages with missing parts for the bed (and broken panels in one bed side table) but these were the least of our problems. The supporting frame for the mattress does not sit horizontally on the bed frame, with an over 1 inch gap at the foot end, so it is rocking on the metal bar underneath. When you sit on the bed it naturally makes a lot of noise, and when you lie down the two of you would roll to the middle. The headside is lower than the foot side. They sent a home serve repair technician after weeks of delays but he could not fix it and asked furniture village to order a new support frame. After several weeks of further waiting, it finally arrived but the same problem persisted. The furniture Villiage guy installed it said he could not fix it and we had to get a replacement or refund. However, furniture Villiage insisted on sending yet another home serve technician to CONFIRM the problem before refunding us, and this is likely to prolong the process for weeks again. It has been well over 6 months and we still have a faulty bed that is giving us backaches. The sales people are great and the customer services people are friendly when you do manage to get through to them (and it is always a struggle to get through to them), but the company is not interested in helping customers and they would put you through hell if you experience any problem. We might have to seek legal action against the company if it is not resolved soon . In fact given the number of people experiencing similar problems as shown on this review site, perhaps we should all get together and take collective action to sue the company for damages. They offered faulty products that are faulty and clearly not fit for purpose. We just bought a house and quite like some other furniture in the store but will not be buying anything from the company again.