I placed an order on Monday the 24th October and the sales consultant was Joseph Bailes. I went into the store today to find out if the furniture was pickup by their distribution team and to my horror, half of the furniture was wrapped and the cushions just left on the floor behind the sofa. I couldn’t believe my eyes and took pictures to raise with the management team. I asked staff and the reason was the lamest reason for throwing all the cushions on the floor. I will be leaving a google review as well with pictures on the cushions left scattered around. Utterly disgraceful and not the way to treat orders and I am sure they won’t take responsibility if the furniture is delivered with marks or even damaged.Please reconsider your options with other vendors…I was at the Oak Furniture Land store and the treatment was so classy compared to Furniture Village. I spoke to Damian (Sales Manager) who really doesn’t give a toss about the issues raised. The manager blamed the issues on Covid and staff shortages although it’s been 5 days and cushions are still left on the floor unwrapped. These people don’t care about your products and only after the sales. I asked for the order to be cancelled and money refunded, I want to spend my money where I will be respected and my items treated with care and dignity. Don’t Spend your hard earned money in this shop unless you want your stuff treated like dirt and trash. UPDATE: I called the store today and spoke to the General Manager and I am pleased to say that he is worst than his actual staff. The manager said the company did actually do me a favour for agreeing to deliver my goods. I was charged a delivery fee of £79 so it was not a free service, but the level of arrogance and pompous shown by the staff was enough validation.