Ordered a ottoman lift bed back in September 2020 due to covid etc didn’t take delivery of the item till February 2021(no communication for FV to say it was delayed I had to chase this) bed arrived and was faulty- very poorly manufactured. They ordered and sent replacement parts (brilliant) oh no they didn’t fit !!! Order a totally new bed in a different fabric took delivery of that but again very poorly made- awful upholstery so refused the delivery- went back to store again and ordered again a new bed from a different manufacturer- took delivery of that one in august 2021 - was very happy with it- until May of this year 2022 when I reported a fault! Customer service got back to me with what I needed to do, from photos I sent they decided they could order parts for it to be fixed ! Fast forward to July and I’m still chasing for when the bed will be fixed - parts had been at the store for over a month and no one had notified me- fantastic! Go to store to collect the parts (should be 3 ) nope only 1 there, nobody knows where the other 2 are and to this day still not arrived!!! Arrange for the team (home serve)to come out and fix the bed- they didn’t turn up, they forgot to notify me!!! Book another appointment on an escalation, so it can not be cancelled - yep it gets cancelled ! We are now in October and I have another appointment booked, the poor team drove all the way from Dudley to change 1 part on my bed but it does need 3 (still have no idea where they are) the team tell me that although they have changed the part it’s actually unsafe to use ! The ottoman CAN NOT be lifted as it literally slams back down and would cause beyond serious damage! All the bolts in the bed were nothing but ‘finger tight’ - the original team hadn’t put it together properly so was slowly just coming undone!!! So the current situation is I have a ottoman lift bed that I can not use, the bed has now started clunking again just by sitting on it! Someone promised me they would ring me back with Information 2 weeks ago - nothing , I rang again yesterday to find out what’s happening again promised an email by end of play yesterday/today , yep you guessed it - nothing ! The hours I have wasted either on the olphone, emailing or going into store is too many to count! No one is reimbursing me for the phone bill, parking money, 2 days off work and at least another one when they supposedly come again to try and fix it!! Turns out the mattress is too heavy for bed I was sold (Although the store were not aware of this, so can not really be blamed ). I’m out of options as to what to do now hence a public review! I want the bed collected and a full refund minimum! I’m gutted to write this as we have had other furniture from here and it’s been brilliant lasted well and service has been fab but this totally overshadows it unfortunately.