Furniture Village - Terrible Aftersale Service and Faulty Products
We bought a top of range bed with mattress from furniture village costing £4000, but this has been the most painful experience we have ever had with any company. Delivery was a painful process, with missing parts etc, but when we eventually received everything, the product was faulty and it took them over 6 months and multiple home visits to try to repair it. They have eventually admitted to have sold us a faluty product that is not fit for purpose, but they would refund the bedframe, but not the mattress .... even though they sold us the bed and mattress as one set.
With a customer rating of a mere 1.3 from over 800 reviews, I am surprised the company is still in business.
2 years ago
Furniture Village has a
1.3
average rating
from
1,025
reviews
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