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Anonymous
Very poor service i order a marble dining table, sofa set, 2 chairs, 1 bench, 1 Devan bed, head board and total was £10500 in june 2022. The deliver took more the 10 weeks ok understood. But only Devan bed was deliver and no mattress so i accepted just the devan. but with in few day i could see it was broken. And then mattress was delivered in 2 weeks. But since it was broken for 3 weeks i continue call customer service for the devan was collected and refunded. Also asked that the mattress is not needed anymore as it make no sense for me having just the mattress and not the bed. But the didn't acknowledge the problem. On calling again they are not ready to collect the mattress and asking me to pay for an individual inspection to be done for them to pay attention. Also the bench they send was not polished and the wood splinter in my palm while cleaning it was bleeding and was took 1 day for me to pull the leftover bit from 1.5cm long piece. I made a big mistake of ordering furniture from them.
1 year ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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