We purchased a double mattress on 4th Feb which finally arrived on 1st March. Having paid £20 for the service, the delivery men arrived 2 hours later than advised. Most importantly, the mattress arrived as a king size double as opposed to a standard 4ft 6inch which was what was requested. Having called the store 4 times with assurances that the sales consultant who sold us the mattress would get back, I have now been on the phone to the manager who is refusing to reorder the correct size and who says that if they took the king size mattress back we would have to pay 50% charge - which would be another £200 without them even ordering the correct size for us. We now have a new mattress stuck in our hallway without being able to use it and will have to now order a new bedstead certainly not from this store. On no occasion did the sales consultant reiterate that it was the king-size that he had ordered. I would never go into another Furniture Village and will be advising my friends and family to do the same - customer service is absolutely horrendous!