We received our 2 sofas just before Christmas as we had moved back in to our house which was being redecorated. We had pre arranged for delivery of the sofas prior to Christmas. They arrived on 13th December 2022 but due to decorating and repairs being undertaken the delivery men left the sofas unpacked. The work was completed on 23rd December and we unpacked the sofas and found a small blemish on one of the seats. We reported this immediately and provided photos of the defect and received a call today from Furniture Village from a very unhelpful member of staff to say that as we did not unpacked the sofas within 7 days of delivery they will not replace the defective item. We explained as we did to the delivery men that we could not uncover the sofas as works were in progress. The representative offered to refund us £60 which is unacceptable given that the have delivered a faulty item of furniture. I asked if we could make a complaint but was advised that they do not have a complaints procedure in place. We have just spent over 5k with Furniture Village and will never purchase another item from them again unless this gets resolved. One very unhappy customer.