BUYERS BEWARE Bought a Nicoletti leather electric recliner suite ( £5000 ) from the Southampton store, when it arrived one of the electric transformers were missing. Waited one month to get it, also found out that the USB system on the suite did not work and still doesn’t, the porcelain gliders which were fitted at an extra cost are still unable to allow me to move the chairs. Furniture Village sent out their independent inspectors( CASTELAN ) to review my complaints, the agent verbally agreed the furniture was not satisfactory and would write a report to FV. I have waited one year and still have not received a copy of this report, I have requested this on numerous occasions and was promised I would get it. I was sympathetic that the Store Manager ( Chris ) was extremely ill and due to this fact allowed the lack of response to drag on and on, recently found out that Chris had a brain tumour removed, his replacement store manager ( Garth ) stated that although Chris was seriously ill he should have dealt with the issue as he was still being paid during his illness. FV are now telling me that despite contacting Castelan they are unable to retrieve the original report. So I have a suite that was possibly manufactured badly. Furniture Village in my opinion is the worst company I have ever dealt with and seriously regret doing business with them.