Appalling company. Sold me a firm bed when I specifically asked for a medium in the shop. I then complained when I got the incredibly firm bed and the company could not care less. They say the bed is medium firm but their own website states it is firm. So they have told me to lump it as they have no intention of changing it. If I had bought this bed online, I would be protected. They are just going to kill off their shops by treating customers who shop in the stores with contempt. I strongly suggest you buy elsewhere. Or if you really want a bed from this store, that you buy it online as you have a LOT more protection.