My complaint goes back to circa February 2021 I ordered an £800 bed ( excluding mattress) the deliver period was some 4months . Bed arrived in May it took x2 delivery men 2 hrs to bring in & fit , to which I gave them a hefty tip . A few months later July I called to advise there was an issue with the bed . It this ok until October for the inspector from Hime Serve to appear & advise that our bed had been put together incorrectly! In fact the underside ( it’s an king size ottoman bed ) was completely fitted upside down & was now not fit for purpose. We were told it would take two Men four hours to dismantle & refit. Fast forward - Jan 22 having not heard anything I was told on calling that the case has been CLOSED! ! Albeit I hadn’t chased FV as we had a serious house flood & moved from our property , so had another more pressing agenda. So we started again - the whole process of arguing the toss with FV . Finally I had an agreement to have a replacement delivered . Guess what , didn’t happen - a no show . IAt one point I was told to call the ware house regarding a delivery & I was told that it was the legs that were being replaced !!! I was directed to the manufacturer who advised they didn’t supply legs they came from elsewhere ! It was farcical left hand didn’t know what right hand was doing . Again I had to argue with FV who advised it had been delivered. Again I had to go through many departments when phoning . Finally I emailed the CEO which was responded to by a Resolutions team . By this time I was also pushing for compensation. What a laugh £50 !!! Or they could refund me but would need to collect the bed first . During all of this time luckily we weren’t even using the bed as we’re still out of or property. This continued all thorough 2022 . When once more I was promised a replacement . The day the replacement was due from FV the van arrived with replacement- however one of the fitters decided that they could just replace the sides & bottom of bed . Due I imagine to the length of time it would take for them to dismantle & refit . . I was far from pleased with this in fact I was fuming that after all this time & the issues along the way a fitter was making the decision . Albeit, job done . More emails to CEO It was more like sending emails to a fence post . No apologies same as when the new bed didn’t arrive previously. The compensation that I had argued to be raised from £50 to £100 was not going to be increased any further in fact that was very clearly & rudely pointed out ! Finally this month I received the paltry compensation & have no good words to say about FV .