I have never experienced anything like this in my life. My partner and I bought a couch from these fools back on 25th February from the White City Retail Park store in Trafford, Manchester. The sale was heavily due to the "guaranteed 4 week delivery" on this specific item, however 4 weeks pass and we hear nothing from them. We ring and ring to no answer so live chat tell us to go into the store (which is in Trafford, a 30 - 40 min drive away) so we do and they tell us the couch has been delayed until 21st April. No one bothered to contact us to tell us this, so we have been in our new house 3 weeks by this point sat on the floor. 21st April comes and we receive a phone call to confirm delivery for 26th April, in which they tell us to come back into the store to set up the finance and sign contracts which we do on 23rd April. While we're in there we find out they sent us the wrong email confirmation at the time of sale saying we paid more deposit than we did meaning there was less outstanding, the salesman says he does not know how this happened, but as we did not pay as much as the deposit listed on the email we didn't push them however this is just another example of their incompetency. 25th April comes around and we receive a text message to say your couch will be with you between 8:30am - 12:30pm tomorrow so we press the button to confirm time slot. At 1pm on the 26th April I am starting to get concerned as there's no sign of the couch, so I ring the delivery company who have told us FV have CANCELLED OUR DELIVERY due to us not signing the contracts - which we went into the store and did 3 days prior!!!! I have now wasted a day's holiday at work for no reason. The delivery company tell us they can't get in contact with the store to confirm what's going on, and tell us they can't do anything until they've spoken to the store but they can't get hold of them because they "don't pick the phone up or answer emails" don't we know it!!! The gentleman I spoke to at the delivery company actually told us to go in to the store and demand our delivery money back (£79). My partner managed to get through to the customer service team who also couldn't get hold of the store at first, but then managed to get through when the store confirmed the contracts have been signed and they "don't know what's happened". The soonest they can deliver is now Monday 1st May. My partner phoned the store 24 times yesterday to say cancel it we don't want it, after everything we don't want them getting another penny of our money. After speaking to a salesman from the store all day going back and forth they now say they can deliver the couch tomorrow, we will get £100 knocked off the total and can have 10% off any future sales (HA good one!!) to which we absolutely declined and told them we still want our deposit money back. The salesman told us to call back today to speak to the manager to initiate the cancellation process, to which we call back today and are told the manager has been sent home as he has suffered a death in the family and was shouting at customers. My partner is told there is nothing they can do without a manager present, but after being more insistent they then say they will call back with an update to which we say we will call back in an hour for an update ourselves and the salesman says "well I just won't answer"!!!! We are currently now at a complete loss on what to do, we don't even know if they have actually booked the delivery in for tomorrow and if this couch is going to turn up because no one will tell us anything. We have a busy weekend planned which we have been looking forward to for so long after the stresses of moving, that we now have to spend our morning tomorrow taking that dreaded drive back to the store to actually speak to someone and get some answers. These people are evil. They have completely ruined our experience of buying our first house, we have elderly family who have not been able to visit because we have nowhere to seat them. The lack of communication, empathy and downright human decency is absolutely bewildering.