Furniture village is without a doubt the WORST company I have ever purchased from. I purchased their legend classic back fabric corner sofa back in October of 2022 and I have had nothing but problems with furniture village since. The man who I purchased the sofa with in the Exeter store placed the order incorrectly by choosing the wrong feet, he let me know he would go back and change this error after we had left (as the store was closing). The sofa was then delivered with the wrong feet which the shop worker obviously didn’t go back and amend. The delivery drivers described these chrome feet as “shark feet” as they “chew up wooden flooring” at the time I did not mind as it was just human error that I thought would be fixed soon enough. We also purchased the “glide set” which was to go on the feet of the sofa as our wooden flooring downstairs was all brand new having only just moved into the house and renovating at the time, the glide set was not compatible with the chrome feet that the sofa had been delivered with and therefore were now no use to us despite being charged for them. I got in contact with furniture village to request the correct feet to be sent out to us. I waited 3 weeks for a response from their customer service who then let me know that they will order the feet and have them delivered in 4-6 weeks. I have still not received the correct feet for the sofa 7 months later and subsequently the chrome feet have done as the delivery men said and complexly dug in and marked our brand new flooring. I have received little communication from furniture village as I have been the one to call each time I have spoken with them and emailed them on multiple occasions with no responses I have also been passed around from department to department, no one has even apologised for all of the inconvenience this has caused and even told me “property damage needs to be reported within 7 days of delivery” and not acknowledged that the damage has occurred due to the time taken to re deliver the correct sofa legs. The company was quick enough to get in contact with myself regarding payment but when it comes to any issues with your order or property damage will NEVER be resolved! I have also been told that I will revive a call back to get this situation sorted out, 7 months later and I have never received any call backs from the company with the excuse that “the number is wrong” despite me calling 4 different departments on 10+ occasions to update my contact number to the correct one. I will never buy anything from this company ever again