Please do not believe all the good reviews you see on Trustpilot. They are a load of nonsense. I have had the most appalling experience with Furniture Village. Like many people here, I have found their Customer Services to be lacking in wanting to help customers resolve any issues. Writing to the CEO is just as useless. No one in that company is interested in listening to any issues. They are only interested in getting your money. After that, whatever goes wrong - they will not do anything. I bought the Fenchurch Bedroom Furniture. I had the 4 door tall mirrored wardrobes delivered and built on the 26th May 2023. I immediately noticed damage. This was reported to the fitters and Furniture Village. Just over two weeks and Furniture Village ignore emails, never return calls, do not listen to any requests and are vague when you speak with them. I still have no idea what is happening with this damaged furniture. I was willing to get it repaired, but I have lost confidence in them. I then asked for them to come and take the damaged furniture away and new furniture delivered. No response so I have now asked my credit card to refund me for these goods. Unbelievable the lengths people have to go through to get a response from Furniture Village. Do yourselves a favour and keep away from them. Will save a lot unnecessary hassle. I just do not know why Furniture Village behave in this manner. They cannot possibly get returning customers. They do not even deserve the one star given!