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Jo Lemmon-Sparkes
Joke of a company DO NOT USE... RIDICULOUS TRANSACTION FROM DAY ONE... PLY YOU WITH COOKIES AND ACT ALL NICE TO SELL YOU A RUBBISH SERVICE. BROUGHT A SOFA AND BED SPENT A GOOD AMOUNT OF MONEY... TO START THE BED TURNS UP THE WRONG COLOUR AND DAMAGED... AND NOT ASSEMBLED.. AN OTTOMAN BED THAT REQUIRED ASSEMABLY ON DELIVERY LOAT HOURS OF WORK HAVING TO REARRANGED TIME TO GWT THIS SORTED SLEPT ON THE FLOOR FOR 4 NIGHTS WITH NO BED CAUSING A FLAIR UP TO MY SCIATICA. THEN NEXT CAME THE DAMAGED SOFA! ONCE AGAIN NICE STAFF THAT GIVE OUT THIER PERSONAL NUMBER AND OFFER HELP ANY TIME.. SOON CHANGE THIER ATTITUDE WHEN SOMETHING IS WRONG... RUDE AND BLUNT AND NOT HELPFUL AT ALL.. WE WERE TOLD A TIME SLOT FOR WHICH WE HAD ARRANGED WORK AND MOVED EVERYTHING TO FIT AROUND THEN THEY TURN UP EARLY BUY OVER AN HOUR AND HALF AND GET TOLD IF WE ARE NOT THERE THEN THEY WOULD LEAVE AND WOULD HAVE TO MOVE ANOTHER DATE... EVEN THE DELIVERY DRIVERS TOLD US THAT THE CUSTOMER SERVICE TEAM HAVE NO ODEA EHAT THEY ARE DOING... THEN ONCE AGAIN MORE RUDE CUSTOMER SERVICE TEAM MEMBERS TELLING US TO LIST EVERYING IN AN EMAIL THEN MOCKING US BY JOKING ABOUT OUR "DETAILED EMAIL" WAS TOLD NO COMPENSATION WAS GIVEN AND AS A GOOD WILL GESTEURE WE WOULD BE GIVEN £100 NOW TOLD WE CANT HAVE THE £100 OT WOULD BE TAKEN OFF OUR AGREEMENT BUT PREVIOUSLY TOLD THEY CANT TAKE ANYTHING OFF THE AGREEMENT. RUDE AND UNHELPFUL CAUSE US SUCH STRESS AND NOW ARE BEING SO UNSUPPORTIVE BECAUSE THEY HAVE NOW COMPLETED THIER END OF THINGS. WE HAVE LITRALLY BEEN TREAT SO BAD AND UNFAIR AND NOW BECUASE WE HAVE MADE A FUSS BECUAEE WE HAVE SPENT ALOT OF MONEY SO WE WONT JUST BE MUGGED OFF.. This started at the start of April and here we are going into August still having issues with them
1 year ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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