We had a bed delivered the first order made in store was cancelled by Novuna ,so a second online order was made . Apparently in store orders cannot be returned or refunded without a 25% charge,so after bed was delivered we realised very quick leg after it had been assembled that we had not took into consideration the roll at both ends of bed meaning the king size frame is much bigger than a normal king size bed . But thought we had 14 days to decide, after just 2 days of banging ,bruised legs,it was definitely to tight in room 2 steps from foot of bed was the door we have to squeeze past. But this was not the main problem,the Emma mattress we are paying way over the top for because it’s hybrid diamond apparently the best is the worst thing ever after 2 nights every part of my body was aching,cracking have only managed around 6 hours sleep in 3 weeks we alternate sleeping on the sofa,it is solid as a rock ,baking hot,and has a terrible smell. Went back to store 3 times saw 3 different sales staff all wanted to repeat over and over there is nothing we can do to help you,contact customer support . Contacted customer support ,they contact furniture village .It’s the worst experience I’ve ever had ,we are paying for a bed we can’t sleep in and no one will help ,we are close to splitting up ,Emma mattress we are buying from furniture states you have a 90 day trial period but according to furniture village sales staff in CROYDON this is nothing has nothing to do with them and salesman that first approached us in store who now cannot help us got our phone and made us contact Emma online help,they have got back to us saying the trial period is definite and returns and refunds are 100% legit and that furniture village should arrange this no problem. When I got back to furniture village with this email Emma they are now saying on chat that yes 90 day trial then they will take mattress back ,why am I keeping a mattress for 90 days that I cannot sleep on ,not only am I having to keep frame I cannot move in room I cannot even purchase a new mattress till January 2024 when 90 days are up. Furniture village are terrible after care service awful I am in pure misery after this experience I will never set foot in this store again ,and I want other people to stay away from this place ,total home wreckers .