AVOID BUYING FROM THIS COMPANY! THEY ARE A DISGRACE AND NOT TO BE TRUSTED.
I bought a Sofa Delight sofa bed and raised a complaint about the mattress being too small at the time of delivery and have been arguing the case for 3 years! We were assured that the mattress would "settle" given time, which was deemed impossible by an employee who came out in response to the initial complaint.
Store colleagues described the mattress as ridiculously small for that sofa bed. It is significant that we were originally assured in the Tunbridge Wells store that the large Sofa Delight is a full double bed, which is why we went ahead with the purchase. Their own website stated that “This is not your average sofa bed experience, the pocket sprung Hypnos Kingsclere mattress on the sprung and slatted base offers superior, luxurious, king size comfort”.
We already had a smaller sofa bed and bought this one in the belief that the mattress was 54”/double bed size, as the salesman specifically informed us. Not the truth. The mattress is only 51" and leaves the slats exposed.
I had been told this matter would be resolved but after so many emails, phone calls and photographs they have now changed their tune and said there is nothing they are prepared to do. I feel so let down and wish I had never bought from a company who takes your money but accepts no responsibility whatsoever for any faults in their products. A terrible waste of £1500.
Do not be another victim of miss-selling and dire customer services. Shop elsewhere.
9 months ago
Furniture Village has a
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average rating
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