The customer ‘service’ is horrendous and the internal communication is appalling. I have had to chase a number of issues for a YEAR. The latest being that a staff member from their repair department tried to steam out a mark on my sofa that he created and left a ‘stain’ as a result. I was told replacement fabric would be ordered to rectify. Having not heard anything for a few weeks I followed up with an email. FV complaints were not aware. Did the report not reach them? Did they ignore it? Even worse is the staff member who created the issue (although unintentionally) has refused to accept that he caused it. I have external and internal cameras in my home which have captured his attendance. Emails seem to be ignored as is the severity of the issue. Why should a customer have to be chasing a company over issues they created? Very stressful and upsetting from a company whose own CEO said in ‘The Business Magazine’ that he believed in serving “customers right, give a customer a good deal and do what you say you’re going to do”