If I could give a score of -5* review I would as this would be more reflective of the experience. I placed an order at Northampton Riverside store, paid the deposit and was advised of the lead time for the item. I received voicemail message from the sales manager on 18 May to say that the order was in and I needed to call up to pay the balance so that delivery arrangements could be made. I tried several times on 18 May to ring the store and every day sometimes several times per day to get hold of the store before contacting your contact centre on 23 May to raise concerns regarding this. To my disappointment all anyone was interested in doing is directing me to the store despite me saying the reason for my call was because I had been trying without success over the past week to get hold of the store, to pay them money! I was assured by the agent that they would contact the store asking them to contact me but nothing came. So I had no choice but to continue my attempt to contact the store and eventually managed to speak to an agent who checked with the sales manager and he could be heard to say the order was ready. I paid the balance on 23 May and again I’ve heard nothing about the delivery despite many failed attempts to contact the store. I called the contact centre again after over a week of not being able to get hold of the store to be told the order is in a container in transit from Italy so not even in the UK and therefore not available for delivery. This is after I had been told 2 weeks earlier the order was available for delivery upon receipt of balance funds. When I sought to query this in the hope of some clarity the agent was interested in doing was kicking the can down the road and passing me back to the store, despite me having made it clear that my reason for escalating the issue was due to struggling to get hold of anyone and frankly being lied to on two separate occasions. I had expressly said that unless the order was available to be delivered I would not be willing to pay the balance and I assured that the order would be delivered upon the balance being paid. I’ve paid £700 and I have no idea where my order is or when my order will arrive. This was my first experience with furniture village and it will without doubt be the absolute last for me anyone else who cares to listen to me. I have never experienced such poor service or dealt with a company that is so uninterested in customer service. This has been a horrid experience and one that on a human level I would not wish anyone else to experience. The thing that sums this company up is that over and above all this I made a formal complaint to customer relation and I’ve not even received an acknowledgement never mind any sort of explanation and/or resolution.